Fees, insurance & claims
Direct billing means the clinic submits the claim so you may not pay the full fee up front. It only works when the clinician, the insurer, and the plan all allow it. We confirm that when you book. We do not promise reimbursement.
Book the consultation or session first. The Mississauga office is staffed during published hours and still requires an appointment. After a session with Katelyn, we check whether your plan can be submitted through TELUS eClaims. If it can, the claim goes in that way. If it cannot, you pay through Jane and download the receipt.
Direct billing does not decide whether a plan covers a Registered Psychotherapist or a Registered Psychotherapist (Qualifying). That wording lives in your booklet. Confirm it before you count on reimbursement. Two clinicians here practise in the Qualifying category.
Sometimes. Katelyn Matias, RP, can submit claims through TELUS eClaims when your insurer and plan participate. Daniella and Julia currently provide Jane receipts for you to submit. Direct billing is a payment convenience, not a guarantee that a plan will pay.
No. Sun Life left TELUS eClaims in 2022 and uses its own claims process. If you have Sun Life, you pay through Jane and submit the receipt in the Sun Life member portal.
Yes. Direct billing does not change how care starts. Book a consultation or session first. The office in Mississauga is staffed during published hours and sees clients by appointment.
The 15-minute consultation is the simplest place to do that.
Notes from the practice
Occasional practice updates, general resources, and clear information about consultations, fees, and insurance. No appointment or clinical information is sent through this list.
